1. Order Processing Time
All our orders are processed within 2 business days.
After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.
2. Shipping Address Changes
If you would like to change the shipping address for your order, please contact us by email at firstname.lastname@example.org and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.
3. Shipping Methods, Costs, and Delivery Times
Shipping cost is a flat rate of $10. Standard shipping time is approximately 7-11 Business days.
Be aware that this delivery time can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.
4. Shipping Restrictions
Sadly, we are unable to ship your order to a Military Address.
5. Packages Damaged, Lost, or Missing While in Transit
If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email at email@example.com. We can contact the shipping company to investigate the issue.
If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.
If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.
6. Returns and Refunds
6.1 Return Due To Change of Mind
Consumer Direct Saving will happily accept returns due to change of mind as long as the request is received by us within 30 days of you receiving the item.
The item must be returned to us in the original packaging, unopened, and unused.
The return shipping costs will be paid by the customer. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.
Refunds will not be issued on store credit used towards purchases.
6.2 Warranty Returns
Consumer Direct Saving provides a 30 day warranty period.
If you would like to issue a warranty claim, the claim should be submitted within 30 days of you receiving the package.
The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful.
Upon the acquirement of the package containing the products for the warranty claim, we will process your warranty claim within 7 days.
7. Customer Service
For questions, support, problems, or warranty claims, please contact us by email at firstname.lastname@example.org.